CHANGE OF EVENT
You can decide to change your event at any time until August 19, 2022 at 11:59 p.m.
Same participants to another event:
Fee of $30 plus the difference in fees for the new event if applicable.
Procedure:
Available directly in Active via your account.
Not applicable if ever we are at maximum capacity in the new event desired at the time of the change.
REGISTRATION TRANSFER
Until August 19, 2022 at 11:59 p.m., you can transfer your registration to another person if it is the same event. The transfer fee is $30.
Procedure:
Available directly in Active via your account.
REGISTRATION POSTPONEMENT
Whatever the reason:
Up to two weeks before the event (at the latest on August 12 before 5 p.m.), you can easily postpone your registration for the 2023 edition if it is the same event. The deferral fee before this date is $30. You must write to us by email at athlete@xterraquebec.com to make your postponement request. Fees must be paid before August 12, 2022 at 5 p.m. for the postponement to be effective.
Medical reason only:
Between August 12, 2022 at 5 p.m. and August 25, 2022 at 5 p.m., it is always possible to postpone a registration, but only with the delivery of a medical note which specifies that it is impossible for you to participate in the event.
The fee to carry over to 2023 from August 12 is $50. The transaction must be completed no later than August 25, 2022 at 5 p.m.
REFUND
You can request a partial refund before August 12 before 5 p.m. by emailing us your request at athlete@xterraquebec.com. The amount refunded regardless of the reason is 25% of the basic amount of your registration.
No refund possible after August 12 before 5 p.m.
Note that taxes, online registration fees and Triathlon Québec fees are non-refundable and are also extra in all our policies if applicable.
CANCELLATION
XTERRA Tremblant, in concert with city officials, authorities and local police, has the authority to cancel one or more of the events for emergencies, including, but not limited to, inclement weather, bad weather or a terrorist threat. If such emergency conditions force cancellation, refunds cannot be offered as funds will have been expended in preparation for the event.
CANCELLATION BY PUBLIC HEALTH
Policy in effect until April 30, 2022 at 11:59 p.m.:
If ever the event should be canceled due to public health, here are the options available to you:
***Note that the 15% discount on registration fees in 2023 is applicable only for new registrations with payment and will be added to any other promotion in effect.
Policy in effect from May 1, 2022 to August 28, 2022 at 11:59 p.m.:
If ever the event should be canceled due to public health, here are the options available to you:
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