Refund, Transfer, and Deferral Policy

All requests should be submitted via email to info@xterraplanet.com.

1. ACTIVE Refund Purchase:

• ACTIVE Refund is available as an optional add-on during the check-out process. This option allows participants to make their registration fee refundable for any reason, provided they submit a refund request up to 72 hours before the race.

2. Standard Refund and Deferral Terms (Without ACTIVE Refund):

• Refund/Deferral Eligibility:

  • Withdrawal at Least 23 Days Before Event: Participants who withdraw at least 23 days prior to the event are eligible for either a refund or deferral.

    • Refund: A full refund will be issued (except for ACTIVE processing fees)

    • Entry Deferral: Participants may defer their entry to the following year’s event on the same venue (e.g., XTERRA Australia 2027). Please note that an entry can only be deferred once.

  • Withdrawal Less Than 23 Days Before Event: All entries are non-refundable and non-transferable under any circumstances.

3. Pregnancy Policy:

• Withdrawal Due to Pregnancy: Female participants who must withdraw due to pregnancy may choose from the following options:

  • Refund: A full refund will be issued (except for ACTIVE processing fees)

  • Entry Deferral: Participants may defer their entry to the following year’s event on the same venue (e.g., XTERRA Australia 2027). Please note that an entry can only be deferred once.

4. Race Distance Changes:

• Upgrading or Downgrading Distances:

  • Participants may request to upgrade or downgrade to a different race distance at the same venue, provided the request is made at least 23 days before the event. 

  • Upgrading to a Higher Fee Race: Additional fees will apply if the participant chooses to transfer to a race with a higher registration fee.

  • Downgrading to a Lower Fee Race: No refunds will be issued for transferring to a race with a lower registration fee.