Race FAQs

If you have questions about an XTERRA Point Series triathlon in your area, please visit that race's specific page and find the local contact information. The local race director will be able to help with registration and course-related questions. The XTERRA headquarters is, unfortunately, unable to access a local race's registration system, so you will have to contact your area's race director directly. 

Lots of ways.

Read this. 

August 31 of the race year. For example, August 31, 2020 for the 2020 season. 

You don’t need to. No qualification necessary. All countries welcome.

The 2020 season runs from September 1, 2019 – August 31, 2020. A runner’s age during this time period will be based as of August 31, 2020. Any races on/after September 1, 2019 will be scored for 2020 points and will be based on age as of August 31, 2020.  We need to keep all runners on even footing, and this is the best way to make sure the runner’s points stay with them throughout the season.

If you have questions about a trail run in your area, please visit that race's specific page and find the local contact information. The local race director will be able to help with registration and course-related questions. The XTERRA headquarters is, unfortunately, unable to access a local race's registration system, so you will have to contact your area's race director directly. 

There are a few things to check when determining if you should have received points. First, only the longest distance of the day receives points. Therefore, if there was a 21K, but you ran in the 5K, your race was not eligible for points. The only exception to this is if there were multiple races longer than 21K. Anything 21K and over will receive points. Second, only the top 15 runners in every age group will be awarded points. Also, points stay within their specific region. If you still think you are missing points, please email Emily at trailrun [at] xterraplanet.com and she will be happy to take a look at the standings.

Many runners will have special trail running shoes, but they are absolutely not necessary. Comfortable running shoes are all you need. Many of the events will feature mud and plenty of dirt, so keep that in mind. If you want to keep your new shoes looking new, it’s best to wear some old ones to the XTERRA event.

We are always looking for new regions to bring onto the XTERRA calendar. If you know an experienced race director that would be excited to put on XTERRA Trail Runs in your area, please contact Emily McIlvaine at trailrun [at] xterraplanet.com or 877-983-7721 and she will be happy to connect with them.

You can find the points and race schedule within your specific trail run series. Click here to see all trail runs > find your series > click on the series to see current points and schedule.

If you think your points are incorrect, please email Emily McIlvaine at trailrun [at] xterraplanet.com and she will be happy to take a look at the standings.

If your friend signed up online, you are able to pick up their race bib and shirt at packet pickup.

You are able to switch distances anytime…even on race day.  If you want to do a longer race, you will be charged the difference in price.  Unfortunately, there are no refunds for downgrading. 

To change distances, log into the Chronotrack/Athlinks account you created when registering for the race. You should be able to see your registrations and change distances right online. 

If you wait until race week to change, cash, check or credit card are accepted payment forms onsite.  You can downgrade to a shorter race with no additional fees and no refund of your original entry fee.

The short answer is no. We do not allow transfers. The only exception is if the runner can produce official military orders indicating a deployment or move out of the area.

Unfortunately, we are not able to give any refunds at any time.

Sorry, we are not able to roll registrations from year to year.

If you want to switch your shirt size before the event, please email trailrun [at] xterraplanet.com with the change. On event weekend, you will be able to pick up the size you indicated on your registration form. If your shirt does not fit when picking up your packet, you may trade after the event if there are any shirts left over.

Unfortunately, we are not able to mail the shirts or packets if you are unable to attend the event. However, you can have a friend pick up your goodies if you know someone that can make it to packet pickup.

Yes, all distances at our regional, national and world championships receive a finisher medal. 

All winners must be present to receive their award. We do not keep unaccepted medals and are unable to mail them.

Pre-running is available at most venues. Please see the event web pages and race schedules for information.  Note that there is NO pre-running allowed during triathlon races.

We will be sending an email the week of your race with the number of aid stations. All aid stations will have both Gatorade and water. 

Unfortunately, we are not able to allow dogs or jogging strollers on any of our trail run courses, for the safety of all participants.

We leave this decision up to the parent or guardian. You know your children’s capabilities better than we do, so we do not have a minimum age limit in place.

We do not have any time limits in place for the trail run events. That being said, we do encourage anyone planning to walk the entire course to avoid participating in the longest distance of the day. Many of the races are held in hot climates, and we do not want our athletes or volunteers out on the course too long. That being said, you are certainly able to walk during an event if you need to. There will always be an XTERRA team member waiting until the last runner is off the course.

If you cannot find your registration confirmation, please email Emily [at] xterraplanet.com, and she will be happy to check for you. 

Please visit your event’s schedule to find the times when you can register in person at the race venue. Sorry, we are unable to take registrations over the phone after online registration has closed.

Unfortunately, due to safety concerns, we ask that people do not carry walking sticks on our courses.

Email Emily McIlvaine at trailrun [at] xterraplanet.com. She will be happy to help you with anything else you may need.

XTERRA Point Series races are independently produced and refund policies may differ from race to race. To check your specific race's policy, please visit your race's event page and contact the local race director listed directly. 

For Regional, National and World Championship races there will be no refunds or transfers given for race fees with the exception of the XTERRA World Championship in Maui.  Race fees are non-transferable and the event will take place rain or shine.

XTERRA World Championship Refunds

Cancellation must be received in writing via e-mail to info [at] xterraplanet.com.

All requests must be received on or before August 31 to be eligible for a partial refund of US $125.00.

No refunds will be issued for requests made after August 31st.

Transfers or deferrals will not be given.