XTERRA EVENT FAQ

On June 11, 2020, all US Championship XTERRA events were cancelled for this year:

2020 XTERRA Beaver Creek - tris and trail runs - July 18-19
2020 XTERRA Oak Mountain - tris and trail runs - August 29-30
2020 XTERRA USA Championship/Trail Run Nationals (Utah) - tris and trail runs - September 19-20
2020 XTERRA World Championship and Kapalua Trail Runs (Maui) - November 7-8
2020 XTERRA Trail Run World Championship (Oahu) - December 6

A number of XTERRA World Tour and America Tour events have also been cancelled, however many are postponed or going ahead. Please check out the current status at: https://www.xterraplanet.com/xterra-and-covid-19
 

For the health and safety of our athletes, volunteers, crew, and host communities.
In the case of Hawaii events there is uncertainty over when the state would open for visitors, from what countries, and what travel restrictions would be in place. 

Over the past several months the XTERRA leadership team scrutinized all available data and guidelines, put safe race plans in place, consulted with permitting agencies, met with medical staff, and carefully considered all options to operate events this year.

What was determined is that the ongoing situation with the coronavirus has proven to be too unpredictable, and we’re simply not comfortable putting the health, safety and well-being of our tribe as well as the high-risk people in the communities where we race, in jeopardy this year.

XTERRA Oak Mountain was postponed from May 23-24 to August 29-30 and is now cancelled.   The current status of all XTERRA events is posted at https://www.xterraplanet.com/xterra-and-covid-19.

Unfortunately, no.

Participants in XTERRA’s World Championship and U.S. Championship events will be refunded in full, less the Active.com processing fees which are non-refundable. You will also be offered options to defer to 2021 or donate all or a portion of your entry fee to the host venue’s Food Bank. Email info [at] xterraplanet.com by June 30, 2020 with your preference.  If no action is taken, your entry fee will be automatically refunded.

For other XTERRA events, this varies by event, please contact your local organizer.  Links to event contacts are available here: https://www.xterraplanet.com/xterra-and-covid-19

If you do not receive a timely reply write XTERRA headquarters at info [at] xterraplanet.com.

If we didn’t hear from you by June 30, your entry fee will be automatically refunded.

U.S. Championship event refunds will be processed starting in July.  Sooner, if possible.  If you purchased a USA Triathlon license, USA Triathlon will issue your refund separately from your entry fee. Please be patient while we work through the list of every registered athlete requests. You will receive a confirmation email once your request has been processed. 

For other XTERRA events, this varies by event, please contact your local organize.  Links to event contacts are available here: https://www.xterraplanet.com/xterra-and-covid-19.  
If you do not receive a timely reply write XTERRA headquarters at info [at] xterraplanet.com.  

You will receive a notification from Active.com once your refund has been issued by us. Please allow a few days for it to show back to your account. If you purchased a USAT One Day License, that will be processed at a separate time after USAT approval.

Most US Championship events may be deferred to the same event in 2021.  The exceptions are XTERRA Trail Run World Championship and “at large” entrants in the XTERRA World Championship. Email info [at] xterraplanet.com by June 30, 2020 for deferral to 2021.

For other XTERRA events, most offer deferral. Please contact the event organizer to confirm and receive detailed instructions.  Links to contacts are shown at https://www.xterraplanet.com/xterra-and-covid-19

Sorry - no.

For U.S. Championship events, you have until June 30, 2020.
For other events, please contact the event organizer. Links to contacts are shown at https://www.xterraplanet.com/xterra-and-covid-19

Yes. We will send a complete list of refund requests to USA Triathlon en masse. The $15 refund will be processed separately from your entry fee refund once approved by USAT.

Please contact the individual service providers.  Unfortunately, we are not able to provide outside service refunds or cover rebooking / cancellation fees.

Yes. You can choose to defer your entry to 2021, receive a full refund, or donate your entry fee to the Maui Food Bank.

No. Your entry fee will be refunded, and you will need to re-apply at a later date.

To be determined - typically the first week of January. An announcement will be made in the XTERRA Tribe News and social media channels in advance of the opening.

Yes. Less Active processing fees.

The charitable donation needs to stand and we appreciate your donation.

Event licensees have unique cancellation policies and at the current time registration insurance is not universally available. US Championship events will review options for future events.

We are currently working to reimagine the XTERRA World Tour Trail Running Series.
We're committed to trail running but until we have more information, we felt it best not to offer deferrals to the 2021 event.

Yes. There are insufficient events to conduct a national series of events in the U.S.
Events going ahead in the U.S. will offer slots to the 2021 World Championship on October 31, 2021 in Maui.

Yes. The European Tour is cancelled for 2020, although several events are planned for September and October, there may be changes going forward that we cannot foresee.  All events going ahead in 2020 will offer slots to the 2021 World Championship on October 31, 2021 in Maui.

Yes.  There are insufficient events to make a Tour work in 2020.  There are no elite events scheduled in the U.S. and Canada this year - although events in Mexico and the Dominican Republic are currently planned. 

Yes. The Asia-Pacific Tour was cancelled in March after several Tour events were cancelled and it became clear that a Tour would no longer work.

Please email info [at] xterraplanet.com.

Please email your specific questions to info [at] xterraplanet.com so we can direct you to the appropriate team member.

Take care of yourself, your families, and your community foremost.  US Championship event participants may donate all or a portion of their entry fee refund to the event’s area Food Bank to support communities where we race. Support your local event if they are going ahead in 2020, or when they return next year.  If you have the means, hire an XTERRA Coach.

We will post events as they confirm and a full schedule should be available in November.

Yes we are!  Follow xterraplanet.com and our social media channels for the latest updates.