Product and Apparel FAQs
Most orders ship within 1 business day of being processed. A business day is Monday-Friday, excluding Holidays.
Ground shipping is free on orders over $50. Please visit our shipping page for more information on shipping costs.
All orders will ship UPS. Please see our shipping page to learn more about our different UPS services.
No, our UPS shipping service can only ship to a physical shipping address within the US.
Once your XTERRA order has been shipped, you can track it by logging onto your account and viewing the shipment and tracking information shown in your order history. You will also be sent a tracking number in your 'Shipment Confirmation' email.
Unfortunately, no, we cannot accept backorders.
Visit our returns page for directions on how to return an item.
Please allow 5-7 business days for our warehouse to inspect your return and process your refund or exchange.
Please visit our returns page to learn more about our Warranty.
Each email you receive from us has an “unsubscribe” link at the bottom of the email that will remove you from our email list if you click on it. You can also email us at editor [at] xterraplanet.com or call us at 877-751-8880. Please note that race registration emails and product emails are based on separate email lists.
Please visit our careers page to learn more about employment opportunities at XTERRA.
No, XTERRA Wetsuits is an entirely separate company.
You can find the contact information for XTERRA Wetsuits, which is an entirely separate company, at www.xterrawetsuits.com.
You can find the contact information for XTERRA Fitness, which is an entirely separate company, at www.xterrafitness.com.
No, those are entirely separate companies from us.
