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Product and Apparel FAQs

When will my order ship?

Most orders ship within 1 business day of being processed. A business day is Monday-Friday, excluding Holidays.

What is the cost of shipping?

Ground shipping is free on orders over $50. Please visit our shipping page for more information on shipping costs.

How will my order ship (carrier)?

All orders will ship UPS. Please see our shipping page to learn more about our different UPS services.

Can I ship to PO Box addresses?

No, our UPS shipping service can only ship to a physical shipping address within the US.

How can I track my current order placed on www.xterraplanet.com?

Once your XTERRA order has been shipped, you can track it by logging onto your account and viewing the shipment and tracking information shown in your order history. You will also be sent a tracking number in your 'Shipment Confirmation' email.

If an item isn’t available in my color/size can I order it and put it on backorder?

Unfortunately, no, we cannot accept backorders.

How do I return an item?

Visit our returns page for directions on how to return an item.

When will my return be processed?

Please allow 5-7 business days for our warehouse to inspect your return and process your refund or exchange.

What is the XTERRA warranty policy?

Please visit our returns page to learn more about our Warranty.

How do I remove myself from your mailing list?

Each email you receive from us has an “unsubscribe” link at the bottom of the email that will remove you from our email list if you click on it.  You can also email us at editor [at] xterraplanet.com or call us at 877-751-8880.  Please note that race registration emails and product emails are based on separate email lists.  

How do I find out about employment opportunities with XTERRA?

Please visit our careers page to learn more about employment opportunities at XTERRA.

OTHER COMMON QUESTIONS:

Do you sell wetsuits?

No, XTERRA Wetsuits is an entirely separate company.

Where can I return my wetsuit?

You can find the contact information for XTERRA Wetsuits, which is an entirely separate company, at www.xterrawetsuits.com.

Where can I report a problem with my XTERRA Treadmill/Stationary Bike/Elliptical?

You can find the contact information for XTERRA Fitness, which is an entirely separate company, at www.xterrafitness.com.

Are you affiliated with XTERRA Wetsuits, XTERRA Fitness, XTERRA Boards, XTERRA Surf or XTERRA Skate?

No, those are entirely separate companies from us.  

Product and Apparel FAQs

TOP SELLERS
NOW SHIPPING GLOBALLY

Men's Pinnacle All Weather Jacket
$295.00
Limited Sizes/Quantities!
Hoka x XTERRA Torrent Trail Shoe
$130.00
XTERRA Hawaiian Heritage Performance Sock
$16.00
Women's Vent Long Sleeve Tee
$55.00 $22.00
Women's Daybreak Pant
$75.00
Women's Vent Long Sleeve Tee
$55.00 $22.00
Men's Vent Tank
$40.00 $16.00

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