Shipping Information

Orders placed before 10 a.m. PST will typically ship the same day. All other orders will be processed and shipped the next business day. Business days include Monday - Friday, excluding holidays.

SHIPPING METHODS & COSTS
 

*Depends on time of order placement & processing.

*Depends on time of order placement & processing.

INTERNATIONAL SHIPPING 

We are pleased to ship internationally through our partner, GlobalShopex.com.  Simply add any items you wish to purchase in your shopping cart and choose the "INTERNATIONAL CHECKOUT" option.  The global checkout page will allow you to see the cost of shipping and duties and taxes upfront. You may prepay duties and taxes when you check out or pay upon delivery.  If you prepay, there will be no additional funds collected upon delivery.  GlobalShopex handles the international checkout and shipping and will process your payment and guarantee delivery.  Once your order is completed, order status questions should be directed to GlobalShopex at customercare [at] globalshopex.com or 786-391-4868.

STANDARD SHIPPING arrives at your address in between 10 to 15 business days. 
PRIORITY SHIPPING  arrives at your address in between 5 to 10 business days.

Please note shipping is not available to China or Taiwan.  Please visit www.xterrataiwan.com to learn more.  
 

ORDER TRACKING

Once your order ships, you will receive a confirmation order containing your shipping and tracking information. You can use the included tracking number(s)/link(s) to track your order via the shipping company’s site. If there are any questions or issues regarding the tracking, please contact us.
 

SHIPPING HOLIDAYS

Orders will not be shipped on the following holidays: New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, Day after Thanksgiving, Christmas, Day after Christmas